Terms of Service

Effective date: July 7, 2026
Last updated: July 7, 2026

These Terms of Service ("Terms") govern your access to and use of the software-as-a-service platform operated by Esqase, Inc. ("Esqase," "we," "us," or "our") at app.esqase.com and associated services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the law firm or organization you represent ("Firm").

If you do not agree to these Terms, do not access or use the Service.

1. Definitions

"Account" means a registered user profile used to access the Service.
"Authorized User" means any individual you permit to access the Service under your Firm's subscription.
"Client Data" means any data, documents, or information that you or your Authorized Users upload, input, or generate through the Service relating to your clients or matters.
"Firm" means the law firm or legal organization that has subscribed to the Service.
"Subscription" means the recurring billing plan that governs your access to the Service.
"User Content" means all content submitted to or generated through the Service by you or your Authorized Users, including Client Data.

2. Eligibility and Account Registration

2.1 Eligibility

The Service is intended for use by licensed attorneys, law firms, legal professionals, and their authorized staff. You represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Account Creation

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at legal@esqase.com if you suspect any unauthorized access.

2.3 Firm Administrator

Each Firm must designate at least one administrator ("Firm Owner") who is responsible for managing Authorized Users, billing, and compliance with these Terms within the Firm's account.

3. Subscriptions and Payment

3.1 Plans and Pricing

Access to the Service requires a paid Subscription. Current plans and pricing are available at esqase.com/pricing. All fees are stated in U.S. dollars unless otherwise specified (for example, pricing for firms based in the Philippines is stated in Philippine pesos).

3.2 Billing

Subscriptions are billed on a recurring monthly or annual basis, in advance. Your Subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

3.3 Seat-Based Pricing

Your Subscription fee is based on the number of active Authorized Users ("seats"). Adding members increases your billed seat count; archiving or removing members reduces it. Pro-rated adjustments are applied automatically.

3.4 Payment Processing

Payments are processed through a third-party provider (currently Stripe). By providing payment information, you authorize us to charge your payment method for all applicable fees.

3.5 Taxes

You are responsible for all applicable taxes, duties, or levies associated with your Subscription. If we are required to collect taxes, they will be added to your invoice.

3.6 Late Payment and Suspension

If payment fails, we will attempt to notify you. After a grace period, we may suspend or restrict access to the Service until payment is received.

3.7 Refunds

Subscription fees are non-refundable except as required by applicable law or as expressly stated at the time of purchase.

4. Use of the Service

4.1 License

Subject to your compliance with these Terms, Esqase grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your Firm's internal legal practice management purposes.

4.2 Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference.

4.3 Authorized Users

You may permit your employees and contractors to use the Service as Authorized Users. You are responsible for each Authorized User's compliance with these Terms. Sharing login credentials between individuals is prohibited.

4.4 Restrictions

You agree not to:

Resell, sublicense, or otherwise provide access to the Service to third parties outside your Firm (except to clients through features expressly designed for that purpose, such as the Client Portal and document sharing);
Reverse engineer, decompile, or attempt to extract the source code of the Service;
Use the Service to develop a competing product or service;
Circumvent any technical or access controls;
Use automated means to scrape, harvest, or collect data from the Service beyond normal API usage within documented rate limits.

5. Client Data and Privacy

5.1 Your Ownership

You retain all rights, title, and interest in your Client Data. Esqase does not claim ownership of your Client Data.

5.2 License to Process

By using the Service, you grant Esqase a limited license to process, store, and transmit your Client Data solely as necessary to provide the Service, as described in our Privacy Policy and Data Processing Agreement.

5.3 Your Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of all Client Data. You represent that you have all necessary rights and consents to submit Client Data to the Service.

5.4 Confidentiality

Esqase will maintain the confidentiality of your Client Data and will not access it except as necessary to provide the Service, comply with your requests, or as required by applicable law. See our Data Processing Agreement for further detail.

5.5 Professional Responsibility

Nothing in these Terms limits or modifies your professional obligations under applicable rules of professional conduct, including attorney-client privilege and duties of confidentiality. You are responsible for ensuring your use of the Service complies with those obligations.

6. Electronic Signatures

The Service includes electronic signature functionality. Your use of this feature is subject to our E-Signature Guidelines and applicable law, including the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act), the Uniform Electronic Transactions Act (UETA), and the Philippine Electronic Commerce Act of 2000 (Republic Act No. 8792), as applicable. You are responsible for ensuring the suitability and enforceability of electronic signatures for your specific use case.

7. Public-Facing Features

The Service includes features that allow you to share content or interact with your clients and external parties (collectively, "Public-Facing Features"), including the Client Portal, scheduling, lead intake forms, payment pages, and document signing. You are solely responsible for how you configure and use these features, including any communications sent to your clients through them.

7.2 Third-Party Recipients

When external parties (such as clients) access Public-Facing Features, they do so subject to their agreement with these Terms (where applicable) and our Privacy Policy. You are responsible for obtaining any consents required from those individuals.

8. Third-Party Integrations

The Service may integrate with third-party services (e.g., Gmail, Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, Zoom, Stripe, and PayPal). Enabling an integration is optional and requires you to authorize it with the third party. Your use of such services is subject to their respective terms and privacy policies. Esqase is not responsible for any third-party service's acts, omissions, or data practices, and an integration may stop functioning if the third party changes or discontinues its service.

9. Intellectual Property

9.1 Esqase IP

The Service, including all software, design, text, graphics, and other content provided by Esqase, is owned by or licensed to Esqase and is protected by applicable intellectual property laws. These Terms do not transfer any Esqase IP to you.

9.2 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Esqase a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without any obligation to you.

10. Confidentiality

Each party agrees to keep the other party's non-public information confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESQASE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. ESQASE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

The Service is a practice management tool and does not constitute legal advice. Esqase is not a law firm and does not engage in the practice of law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

ESQASE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
ESQASE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ESQASE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Esqase and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your Client Data; (c) your violation of these Terms; or (d) your violation of any third party's rights.

14. Term and Termination

14.1 Term

These Terms remain in effect while you maintain an active Subscription or account.

14.2 Termination by You

You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

14.3 Termination by Esqase

We may suspend or terminate your account immediately if you materially breach these Terms or if required by applicable law, with notice where practicable.

14.4 Effect of Termination

Upon termination, your license to use the Service ends. You may export your data prior to termination. We will retain your data for 30 days after termination to allow recovery, after which we may delete it in accordance with our data retention practices.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality matters. The parties waive any right to a jury trial.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. General

Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and any applicable Order Form, constitute the entire agreement between you and Esqase regarding the Service.
Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
No Waiver. Failure to enforce any provision is not a waiver of future enforcement.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure. Esqase is not liable for delays or failures caused by circumstances beyond our reasonable control.

18. Contact

For questions about these Terms, contact us at:

Esqase, Inc.
legal@esqase.com